- Paperback: 306 pages
- Publisher: Berrett-Koehler Publishers; 4th edition (January 1, 2008)
- Language: English
- ISBN-10: 1576755576
- ISBN-13: 978-1576755570
Amazon.com Review
Because finding the ideal person for every workplace position has become an increasingly difficult task, the retention of top employees has become every manager's concern. Love 'Em or Lose 'Em, by organizational-development specialists Beverly L. Kaye and Sharon Jordan-Evans, proposes that this "race for talent" can be effectively run only by those who adopt programs and policies that truly support their personnel. It then shows how to do so, even in organizations reluctant to participate actively.Kaye and Jordan-Evans encourage an initial scan of their 26 alphabetically arranged chapters--such as "Information: Share It," "Mentor: Be One," and "Space: Give It"--so attention can be fully focused on the most relevant benefits and responsibilities associated with employee retention. All are bolstered with hands-on exercises and stories of others' failures and successes. The section on family-friendly conduct, for example, suggests uncovering specifics by directly asking employees what would make their lives easier. Resultant needs can be met, it continues, by allowing staffers to bring children to the office on occasion, assisting anyone who must line up care for an aging parent, giving weekday comp time to those who travel on weekends, etc. It also explains how Deloitte & Touche and DuPont addressed these issues. Any manager who dreads losing a top performer would do well to consider this book. --Howard Rothman --This text refers to an out of print or unavailable edition of this title.
Review
"Companies of all sizes need new startegies to retain quality employees at all levels... Authors Kaye and Jordan-Evans provide some of the best thinking I have seen and do it in a format and sytle that make this book a must-read for any manager or supervisor." -Steve Bauman, vice president, Management Staffing & Development, Marriott International --Steve Bauman, vice president, Management Staffing & Development, Marriott International
"Love "Em or Lose 'Em is a practical hands-on book for managers. It uses proven retention techiniques from some of the best companies in North America and real world case studies. The book's structure and easy-to-read style will make it a popular desktop reference book for managers to find ready-to-use strategies that can be implemented immediately." -- Bill Smith, Vice President, KPMG
"Love 'Em or Lose 'Em has all the elements managers are telling me they want-practical, real, fast, and easy." -- Judy Mason, Global Manager of Career Development, Dow Corning
Cute tends to bring out the worst cynic in most of us. But Love 'Em or Lose 'Em is a trove of good, short, practical advice on how to retain employees.The premise is that a former employee, A.J. (we don't know age, gender, or race), has something to say at the beginning of each chapter about why he or she or someone else has left the company. The 26 chapters are arranged alphabetically according to their one-word titles, such as "Ask," "Jerk," and "Passion." In "Ask," for example, the authors write that one of the reasons companies don't know why they're losing employees is that they don't ask the employees themselves. That's followed by a series of to-do lists, company examples, and an "Alas" story drawn from the authors' personal experiences at the dozens of companies they've worked with. Each chapter follows a similar setup (and, yes, there is an assessment test to see if you're a jerk). Be forewarned that the content is all pretty basic stuff. There are no magic measurement tools or predictive aids. But then sometimes the best ideas are the simplest.
-- Inc. Magazine, November 1999
"Love "Em or Lose 'Em is a practical hands-on book for managers. It uses proven retention techiniques from some of the best companies in North America and real world case studies. The book's structure and easy-to-read style will make it a popular desktop reference book for managers to find ready-to-use strategies that can be implemented immediately." -- Bill Smith, Vice President, KPMG
"Love 'Em or Lose 'Em has all the elements managers are telling me they want-practical, real, fast, and easy." -- Judy Mason, Global Manager of Career Development, Dow Corning
Cute tends to bring out the worst cynic in most of us. But Love 'Em or Lose 'Em is a trove of good, short, practical advice on how to retain employees.The premise is that a former employee, A.J. (we don't know age, gender, or race), has something to say at the beginning of each chapter about why he or she or someone else has left the company. The 26 chapters are arranged alphabetically according to their one-word titles, such as "Ask," "Jerk," and "Passion." In "Ask," for example, the authors write that one of the reasons companies don't know why they're losing employees is that they don't ask the employees themselves. That's followed by a series of to-do lists, company examples, and an "Alas" story drawn from the authors' personal experiences at the dozens of companies they've worked with. Each chapter follows a similar setup (and, yes, there is an assessment test to see if you're a jerk). Be forewarned that the content is all pretty basic stuff. There are no magic measurement tools or predictive aids. But then sometimes the best ideas are the simplest.
-- Inc. Magazine, November 1999
Product Description
With replacement costs high and start-up time critical, employee retention is more valuable than ever. This best-selling guide provides 26 strategies to keep talented employees happy and productive. Citing research and experience with dozens of organizations, the authors present many examples of how today's companies have applied their retention strategies and increased their retention rates. The chapters are arranged alphabetically, from "Ask" to "Zenith." Each chapter includes a series of to-do lists, company examples, and an "alas" story drawn from the authors' personal experiences. This edition features new tips and to-do lists, new stories, and additional research from the media and from the authors' own extensive database. There are also three new appendices: a troubleshooting guide, a guide to saying "thank you" in the workplace, and a reading group guide.
From the Publisher
It happens time and time again: the brightest and most talented people leave the company for "better opportunities." Their peers wonder how management could let them go. Their managers feel helpless to make them stay. Bigger salaries, loftier titles, and added perks may work for a while, but what employees really want are meaningful work, opportunities for growth, excellent bosses, and a sense of connectedness to the group. The good news is that, unlike monetary compensation, these benefits are well within the reach of most managers.Beginning with an exit memo written by the composite employee "A.J.," authors Beverly Kaye and Sharon Jordan-Evans explore the truth behind the dissatisfactions of many of today’s workers and offer 26 strategies—from A to Z—that managers can use to address their concerns and keep them on the team. These strategies are neither difficult nor costly and, through research, tips, and corporate tales drawn from dozens of organizations, the authors provide examples of how these strategies work in some of the best companies in America.
With every employee who walks out the door costing the company up to 200 percent of their annual salary to replace, retention is one of the most important issues facing businesses today. This book gives everyone from the CEO to the front-line supervisor solutions for keeping the employees they simply can’t afford to lose. --This text refers to an out of print or unavailable edition of this title.
With every employee who walks out the door costing the company up to 200 percent of their annual salary to replace, retention is one of the most important issues facing businesses today. This book gives everyone from the CEO to the front-line supervisor solutions for keeping the employees they simply can’t afford to lose. --This text refers to an out of print or unavailable edition of this title.
From the Back Cover
"You know - they're your talented, committed employees. You love them because they are critical to your success. They are the heart and soul of your organization. They are your stars."--BOOK JACKET. "They're the ones you simply can not afford to lose. And they are the ones your competitors are trying to steal from you."--BOOK JACKET. "So - how will you keep them? How will you get them to stay while others try to entice them away?"--BOOK JACKET. "Read the 26 strategies in this book and you will know what to do."--BOOK JACKET.
--This text refers to an out of print or unavailable edition of this title.About the Author
Beverly Kaye is Founder/CEO of Career Systems, a Talent Development and Engagement Company. She received the ASTD Legend award for her contribution to workplace learning over the past two decades. She is also the author of the classic career development book, Up Is Not The Only Way. Sharon Jordan-Evans is president of the Jordan Evans Group and is a pioneer in the field of employee retention and engagement. She serves as a prominent speaker for numerous conferences and works with Fortune 500 companies such as American Express, Boeing, and Disney. She is also an executive coach, working with the people companies can least afford to lose. Kaye and Jordan-Evans are also the co-authors of Love It Don't Leave It: 26 Ways to Get What You Want at Work.
