HPart One"Understanding People Smarts" contains four powerful chapters that help you to identify and better deal with virtually everyone. The "The Platinum Rule®" chapter teaches you more about treating others the way they want to be treated, not the way you want to be treated -without being phony or underhanded. The "I Know Who You Are, But What Am I?" chapter describes each behavioral style and help you determine which one you are. Next, you learn how to identify other people's natural styles. The "Adaptability" chapter includes both versatility and flexibility characteristics and helps you determine how adaptable you are in life's varying situations.
Part Two of People Smart in Business deals with "Workplace Applications." The three chapters here focus on getting along with everyone on the job, leadership styles, and how to sell and deliver quality service with style. This is a reader-friendly book. You can use and re-use it as a constant companion to consult when dealing with difficult people and stressful situations. People Smart in Businessgives you the tools to get what you want in various work situations and equips you with the power and knowledge to cash in on these insights through more positive and productive exchanges with others. You can realistically take charge of improving all your work relationships and this book shows how.
